Consultation availability may vary. Please check our website or social media for the latest information.

You can contact us through email, social media, or the contact form available on our website.

Our team usually responds during business hours. Response times may vary during busy periods.

Orders that have already been processed cannot be modified or canceled. If you need help, please contact us as soon as possible after placing your order.

Only one promo code can usually be applied per order unless stated otherwise.

Yes. Promo codes can be entered during checkout before completing payment.

No, guest checkout is available. However, creating an account allows faster checkout and easier order tracking.

Yes. All transactions are processed through secure and trusted payment gateways.

You can shop directly through our official website, Shopee, TikTok Shop, and selected offline stores.

Payment failures may happen due to insufficient balance, bank restrictions, expired cards, or temporary payment gateway issues. Please try again or use another payment method.

Our products are formulated to be gentle and skin-friendly. However, every skin type is different, so we recommend doing a patch test before full application.

We aim to present product colors and textures as accurately as possible. Slight differences may occur depending on screen settings and lighting.

Some products may contain fragrance while others do not. Please refer to the ingredient list on each product page for detailed information.

Yes. Our formulations are designed with skin health in mind and are suitable for acne-prone skin.

Yes, many of our products are suitable for teenagers. We recommend choosing products based on individual skin concerns and needs.

No. Green Green Green does not test products on animals.

We recommend consulting with your doctor before introducing skincare products during pregnancy or breastfeeding, especially products containing active ingredients.

You can read the product descriptions, benefits, and ingredient details on each product page. If you need additional help, feel free to contact us.

For hygiene and safety reasons, opened or used skincare products cannot be returned unless the item received is damaged or incorrect.

Refund processing times may vary depending on your payment provider or bank.

Please contact us immediately with your order number and photos of the received item so we can assist you.

Please contact us within 24 hours after receiving your package and include photos of the damaged item and packaging.

Please contact us immediately after placing your order. Address changes may not be possible once the order has been processed.

Yes. We offer free shipping for Singapore orders above SGD 50.

Yes, we currently ship to selected international destinations.

Singapore orders usually arrive within:

Economy Shipping: 1–5 business days
Standard Shipping: 1–3 business days

International orders usually arrive within:

International Economy Shipping: 10–14 business days
International Standard Shipping: 5–10 business days

Delivery times may vary during peak seasons, public holidays, or customs processing.

Shipping fees are calculated automatically during checkout based on your location, shipping method, and order value.

If delivery fails due to incorrect address details or unavailable recipients, the courier may attempt re-delivery or return the package to us. Additional shipping charges may apply.

Shipping delays may occasionally happen due to courier operations, customs clearance, weather conditions, or peak seasons.

All orders are shipped from Singapore.

International orders may be subject to customs duties or import taxes depending on your country’s regulations. These charges are the responsibility of the customer.

Yes. Tracking information will be sent once your order has been dispatched.

Yes, but we recommend introducing products gradually to avoid irritation or over-exfoliation.

Usage frequency depends on the specific product and your skin condition. Please follow the instructions provided on each product page or packaging.

Skin reacts differently for everyone. Some users may notice improvements within days, while others may require several weeks of consistent use.

Store products in a cool, dry place away from direct sunlight and excessive heat.

Certain active ingredients may cause temporary purging while the skin adjusts. If irritation becomes severe or continues for an extended period, discontinue use and consult a skincare professional.